AMR logo

Certificate II in Medical Service First Response

The Absolute Medical Response “Certificate II in Medical Service First Response” (HLT21020) qualification reflects the role of first medical response workers or volunteers who provide initial care to patients.

Course Overview

In accordance with this qualification is desirable for people who may be called upon to provide basic first aid and emergency responses in the pre-hospital or out-of-hospital environment.

This course provides students with a nationally recognised qualification and is a wonderful introduction into the Ambulance and private non-emergency patient transport sectors.

Absolute Medical Response Certificate II in Medical Service First Response (HLT21020) is presented via a Part-Time/Hybrid course, which combines online and in-person instruction in an extended and blended format. It is divided into four phases: didactic (online and classroom), practical and clinical (in-house), field internship (assigned to an Absolute Medical Response ambulance unit) and final theoretical and practical assessments. This blended model program, while academically demanding, will provide eligible students the opportunity to gain the Certificate II in Medical Service First Response.

The course itself has been designed by industry experts and offers a stimulating learning environment where you will learn first hand the skills and knowledge required to provide an emergency response across a variety of different workplace, community and remote settings. This dynamic course will give students the confidence and competence to assess, treat and administer analgesia at an advanced level to casualties across a range of medical, trauma and environmental emergent situations.

Two paramedics treating a patient as part of a medical service first response course
AMR logo

Course Duration

Generally 6-12 months

Maximum of 2 years

Mode of Study

Part-Time/Hybrid course, which combines online and in-person instruction in an extended and blended format

Entry Requirements

To gain entry into the Certificate II in Medical Service First Response (HLT21020) course you must:

  • Hold a CURRENT first aid certificate and VALID P1 drivers licence or higher
  • Have a reasonable level of physical fitness in order to participate. In particular you will be required to do the following:
    • Kneeling when performing CPR for extended periods and conducting patient assessments.
    • Lifting of patients on spine boards and stretchers and also lifting of equipment
    • Bending and stretching as you get in and out of awaked spaces especially when treating patients inside vehicles
  • Current Working with Children’s Check is DESIRABLE. This will enable you to be rostered on a variety of events for your on the job training
  • It is beneficial for students to be proficient in English and possess a sound level of literacy and numeracy. Working in the Ambulance industry, you are required to read and interpret relevant procedures and manuals, to write patient care reports, to prepare and administer specific pharmacology’s according to protocols and to communicate to an effective level utilising medical terminology appropriately. Prior to enrolment into the Cert IV, students will be asked to demonstrate that they are able to speak and read/write English and have the following literacy and numeracy skills equivalent to the below ACSF Levels:
    • Learning 4
    • Reading 3
    • Writing 3
    • Oral Communication 3
    • Numeracy 3


Reasonable Adjustment

While reasonable adjustments can be made to certain aspects of this course, all students must demonstrate the required skills and knowledge to be considered competent for this qualification. Meaning that in several aspects of this course reasonable adjustment will not be possible and if the student is unable to demonstrate particular competencies they will not qualify.

Course Structure

Absolute Medical Response Cert II in Medical Service First Response has several phases and has been designed as a mixed mode program with a combination of online, in class and hands on training to accommodate all learning styles.

Absolute Medical Response courses are delivered onsite at our training facilities in Mt Druitt. For organisations that would like to undertake group training for their staff, offsite training at a suitable location of their choosing is an option that can be discussed with the Training Manager.

Delivery of all courses run at Absolute Medical Response is by trainers and assessors who hold the appropriate qualifications and credentials required by our governing body ASQA. As well as being involved in training, all of our trainers are employed as medical staff and are actively working within the patient transport and pre hospital care environment on a regular basis.

While much of the course material is provided for you, students are required to have access to an electronic device, such as a computer/laptop/IPad, Microsoft Office, in particular Word and PDF, and internet access.
Course fees do not include the above listed items and students will be required to provide these items themselves to ensure successful completion of the course. If students do not have access to the above listed items they should contact the Training Manager and alternate arrangements can be made.

When participating in the ‘clinical placement’ training component of the course with Absolute Medical Response , students will be supplied with a uniform for the duration of their allocated shifts. In addition to the uniform, students are responsible for supplying their own black boots. Further information in regards to the on the job training can be found in the ‘On the Job Training Guidance Manual’.

Assessments will continue throughout all phases of the program. To accommodate all learning styles, a variety of methods will be utilised. These methods include:

  • Online Theory Modules
  • Practical Skills
  • Theory Exams
  • Practical Scenarios
  • Clinical Placement

Enrol in Certificate II in Medical Service First Response

Complete our short enquiry form and one of our team will get in touch to discuss the course and your goals, and answer any questions you may have.

Prefer the phone? 1300 808 322

Recognition of Prior Learning

Recognition of Prior Learning or RPL is used to determine if you are eligible for advanced standing within the Certificate II in Medical Service First Response (HLT21020), based on your previous experience and qualifications.

The RPL process is detailed and requires you to prove without question your competency across the units of competency. If you are not sure you can show competency then it is recommended you do not commence the RPL process.

You MUST apply for RPL during the enrolment process and there will be a cost involved for the process. Once you have commenced the course the RPL option WILL NOT be available.

To gain an understanding of the skills and knowledge within each unit refer to

For further information in regards to Absolute Medical Response Policy and Procedures around RPL, please contact our office on 02 9608 0222 or email the Student Enrolment Advisor at

A paramedic examining a patient's eyes

Work Experience Placement

Guaranteed Student Clinical Placement Program

Absolute Medical Response guarantees to provide students with a dedicated work experience placement program.

This placement program consists of student placement with our

  • Non-emergency transport
  • Special events
  • Sporting fixtures
  • Disability Camps


Students will gain a comprehensive understanding and experience related to the prehospital and intra-hospital transport services and have the opportunity to apply their learned skills in real life situations. Throughout the whole duration of their clinical placement students will have access to ongoing mentoring and senior paramedic support.

Course Cost


Prefer the phone? 1300 808 322

Course Cost Overview

Includes access to your online student dashboard, all relevant journal articles and manuals, Absolute Medical Response online lectures, first aid and advanced first aid emergency manuals, your face to face training and all assessments, training resources and clinical placement with AMR.

Upon enrolment into the course you will receive access to your phase 1 online component.

This training is subsidised by the NSW Government under Smart and Skilled. Concessions or partial/full exemptions may apply for eligible participants*. Students will have the opportunity to apply for Smart & Skilled funding when enrolling into the Certificate II in Medical Services First Response HLT21020. Smart and Skilled helps students obtain the skills that they need to find a job and advanced their careers.

If you are not eligible or do not wish to apply for Smart and Skilled, you will be considered a full-fee paying student and will be eligible for Absolute Medical Response Payment Plan option, that will allow you to make instalments to pay the course cost while you are studying.

The above course fees includes all of the outlined components listed below:

  • Access to your online student dashboard
  • All relevant journal articles and manuals
  • Absolute Medical Response online lectures
  • Student Starter Pack –
    • AMR Student Polo Shirt
    • AMR Student Card
    • BP/Stethoscope Pack/Pen Torch
    • Wallet Reference Cards
    • 12 month membership to Master Your Medics, including instant messaging
  • Face to face training block session 1, including all incidentals
  • Clinical Placement with Absolute Medical Response
  • Continued practical skills training whilst completing your Clinical Placement
  • Access to trainers to guide your progress and assist if you require help at any stage of the course.
  • All assessment days and accompanying incidentals


The above course costing DOES NOT include suggested textbooks. Upon enrolment into the course you will receive a textbook list outlining the textbooks that are recommended to purchase. While these are not compulsory, they will definitely assist you with your studies.

Download Certificate II in Medical Service First Response Brochure

Ready to enrol in the Certificate II in Medical Service First Response

Complete our short enquiry form and one of our team will get in touch to discuss the course and your goals, and answer any questions you may have.

Prefer the phone? 1300 808 322